Privacy Policy

We may collect the following data in order to respond to your request for information:

Name

Address

Email

phone number

Details of request for information.

Information collected from voluntary surveys.

We may also collect payment and contact details when you make a payment online.

Details on any medical conditions and additional learning needs may also be retained when discussed in confidence with a member of staff.

You will directly provide us with most of the data we collect. This takes place when you:

a. Contact us via our website.

b. Email us.

c. Telephone regarding our services or regarding an existing or proposed service

d. Use or view our website via your browser’s cookies

e. Discuss medical conditions or additional learning needs with a member of our staff.

f. Complete a voluntary survey.

g. Make a payment online.

We collect your data so that we can:

a. Complete requests for information on our services

b. Email you with news or services we believe you may be interested in  (only when you have requested we do so.)

c. Using Google Analytics, gather information on the numbers of visitors to our website and the pages of our website that are viewed.

d. Complete your course application

e. For training purposes

f. Evolving our services

g. Complete payments for services

We keep any personal data you have provided in order to process any requests for information. Once this process is completed, we delete all your personal data after a period of  12 months post course completion up to a maximum of 36 months. 

For information on the personal data we retain please contact us at customer.service@virtualhf.co.uk

Only for purposes of delivering training to trusted partners only.

• You have the right to request copies of the personal data we store about you.

• You have the right to request that we correct any information you believe is inaccurate and to request that we complete information that you believe is incomplete.

• You have the right to request that we erase your personal data under certain conditions.

• You have the right to request we restrict processing of your personal data under certain conditions.

• You have the right to object to our processing of your personal data under certain conditions.

When making a request to exercise any of these rights, please contact us at customer.service@virtualhf.co.uk We have one month to respond to your request.

Cookies are text files places on your computer to collect login information or visitor behaviour information. When you visit our website, we may collect data from you automatically through cookies.

We use cookies in the following ways

a. Via Google Analytics to gather information on the number of visitors to our website and the pages and interactions they have made with the website.

b. If you have access to password protected pages, we use cookies to store your login information to keep you logged in

c. Where online payments are available, we use cookies to store the details of your order.

You can set your browser not to accept cookies. However, this may mean that some of our website features may not function as a result.

Our website contains links to other websites. Our privacy policy only applies to our own website, and therefore, should you click on a link to another website, you should read their privacy policy.

If you have any questions about our privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at darren.doak@virtualhf.co.uk